If you noticed a VIZOYA charge on your credit card or bank statement, you may be wondering what the payment is for and whether it is legitimate. The descriptor is associated with Vizoya Rewards, an online shopping and rewards membership program.
Some customers have reported unexpected recurring charges after making an online purchase. However, an unfamiliar charge does not automatically mean fraud. Understanding how Vizoya’s membership works can help you identify the payment and decide what to do next.
What Is VIZOYA?
Vizoya Rewards is a paid membership program that offers shopping-related benefits, including product credits and other rewards. The company previously operated under the TryVizoya brand, which focused on wellness and performance supplements.
The transition from TryVizoya to Vizoya Rewards may explain why someone who remembers buying a supplement or another product later notices a VIZOYA-related charge.
You can visit the official Vizoya Rewards website to learn more about the program.
Why Did VIZOYA Charge Your Credit Card $49.99?
One possible explanation is a recurring membership fee.
According to the published Vizoya Rewards terms reviewed for this article, the membership options include:
- Standard Rewards membership: $49.99 every 28 days after a one-day introductory period.
- Rewards+ membership: $49.99 per week.
These are different billing arrangements, so the amount and frequency of your charges may depend on the membership involved.
Older TryVizoya pages describe different trial periods and billing terms. Therefore, the current terms should not automatically be applied to an older purchase.
If you see a $49.99 payment, check your original order confirmation, membership enrollment email, and applicable terms before deciding what the charge represents.
Why Are Some Customers Reporting Unexpected VIZOYA Charges?
Some customers have reported that they purchased a product but did not realize they had enrolled in a recurring membership. Others have described difficulties canceling their memberships or obtaining refunds.
Customer reports appear on the Better Business Bureau (BBB) and Trustpilot. These reports highlight concerns about recurring billing, product delivery, customer service, and cancellation.
The BBB complaint page also contains company responses. In at least one response, Vizoya acknowledged a system error that resulted in charge attempts involving some canceled memberships.
These reports are important to consider, but they do not establish that every VIZOYA transaction is unauthorized or fraudulent. Each transaction needs to be evaluated on its own circumstances.
Is the VIZOYA Charge a Scam?
Not necessarily. VIZOYA is associated with a published rewards membership program, and the company lists recurring membership fees in its terms.
However, if you do not recognize the payment, you should not ignore it. An unfamiliar charge could relate to a forgotten subscription, a billing misunderstanding, a cancellation problem, or an unauthorized transaction.
To investigate, compare the transaction date and amount with your online purchases, email receipts, and membership records. If you cannot identify the payment, contact Vizoya and your card issuer.
How to Cancel a VIZOYA Membership
If you believe you have an active Vizoya Rewards membership, follow these steps:
- Visit the Vizoya Rewards membership portal.
- Sign in and look for your membership details and cancellation options.
- If you cannot access your account, contact customer support.
- Request written confirmation that your membership has been canceled.
- Keep a copy of the cancellation confirmation and any related correspondence.
You can contact Vizoya using the following details:
- Email: support@vizoyarewards.com
- Phone: +1 (855) 568-1847
- Website: vizoyarewards.com
Ask the company to confirm your membership status, explain the charge, and provide any applicable refund options.
Can You Get a Refund From VIZOYA?
A refund may be possible, but it is not guaranteed. The outcome can depend on the applicable terms, the transaction, the timing of your request, and the company’s review.
When contacting customer support, include the transaction date, amount, and relevant order details. Ask for a written explanation of the charge and confirmation of any refund that the company agrees to issue.
If the company does not resolve your concern, you may have other options through your card issuer.
What Should You Do If You Did Not Authorize the Charge?
If you do not recognize the VIZOYA transaction or believe it was made without your permission, take these steps:
- Contact your credit card issuer promptly. Use the phone number on the back of your card or the issuer’s official app.
- Dispute the transaction if appropriate. Explain why you believe the charge was unauthorized and follow the issuer’s instructions.
- Ask about future recurring charges. Your issuer can explain available options for blocking further payments from the merchant.
- Preserve your records. Keep statements, receipts, cancellation emails, and any correspondence with Vizoya.
- Monitor your account. Review subsequent transactions for additional unfamiliar payments.
Do not assume that emailing the merchant automatically stops future billing or resolves a dispute. Ask for confirmation and follow up with your card issuer when necessary.
Frequently Asked Questions
What company is behind the VIZOYA charge?
The descriptor is associated with Vizoya Rewards, an online shopping and rewards membership program. Check your transaction details and account records to confirm whether the payment belongs to you.
Why is VIZOYA charging me every month?
A recurring membership may be responsible. The published standard Rewards terms list a $49.99 fee every 28 days, while Rewards+ is listed at $49.99 per week. The applicable plan and terms should be verified.
Will canceling VIZOYA automatically refund previous payments?
Not necessarily. Cancellation and refunds are separate matters. Request a refund explicitly and ask for written confirmation of the outcome.
What if VIZOYA charges me after I cancel?
Save your cancellation confirmation and contact the company. If another charge appears or an unauthorized payment is attempted, contact your card issuer and ask about disputing the transaction and preventing future billing.
Is every VIZOYA charge fraudulent?
No. The descriptor is associated with a real membership program, and customer complaints alone do not prove that every transaction is fraudulent. Nevertheless, an unrecognized charge deserves prompt investigation.
Final Thoughts
A VIZOYA charge on your credit card may be connected to a Vizoya Rewards membership, including a recurring subscription that followed an earlier online purchase. The company’s published terms list different billing options, and customers have reported concerns about unexpected charges and cancellations.
The best approach is to check your original purchase records, verify your membership status, and contact Vizoya for an explanation. If you did not authorize the payment, contact your credit card issuer promptly to discuss your dispute options.
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Emma Rose is a U.S.-based personal finance writer and a regular contributor at Cardix.us. She focuses on topics like credit cards, credit scores, and everyday money management. Emma’s writing makes complex financial concepts simple and practical, helping readers make smarter credit and spending decisions with confidence.