Have you spotted a mysterious “ZOOM.US” or “Zoom Video Comm” charge on your credit card statement and wondered what it is? You’re not alone. Many U.S. cardholders notice this charge and immediately assume fraud — but in most cases, it’s simply a billing from Zoom Video Communications, the popular video conferencing platform. Still, not every charge is authorized. In this complete guide, we’ll explain what the Zoom.us charge really means, how to confirm if it’s legitimate, what to do if it’s unauthorized, and how to stop unexpected renewals in the future.
What Is a Zoom.us Charge on Credit Card?
A Zoom.us charge appears when you or someone using your payment details purchases a Zoom subscription or add-on service.
Zoom Video Communications bills customers for services like:
- Zoom Pro, Business, or Enterprise plans
- Webinar and Large Meeting add-ons
- Zoom Phone or Zoom Room subscriptions
- OnZoom event tickets
In short, any paid feature tied to your Zoom account can generate a “ZOOM.US” line item on your statement.
Typical merchant descriptors include:
ZOOM.US 888-799-9666 SAN JOSE CA
ZOOM VIDEO COMM SANJOSE CA
Common Reasons You’re Seeing This Charge
| Reason | Explanation |
|---|---|
| 1. Paid Subscription Renewal | Automatic monthly or annual renewal of a Zoom plan. |
| 2. Add-On Purchase | You (or someone on your team) added a Webinar, Large Meeting, or Zoom Phone plan. |
| 3. Shared Business Account | A coworker or admin purchased a plan using a shared company card. |
| 4. Backup Payment Method | Zoom’s billing terms allow charges to a backup card if your main one fails. |
| 5. Unauthorized or Accidental Purchase | Someone may have used your card details by mistake or fraudulently. |
How to Verify If the Charge Is Legitimate
Follow these five steps to confirm the source of the Zoom.us charge:
1. Check Your Statement Details
Look at the transaction amount, date, and descriptor (e.g., ZOOM.US 888-799-9666).
This helps you match it with a possible invoice.
2. Log In to Your Zoom Account
- Go to zoom.us/signin.
- Navigate to Account Management → Billing → Invoice History.
There you can view all active subscriptions and billing records. If an invoice matches your charge — it’s a legitimate transaction.
3. Search Your Email for a Receipt
Zoom sends all invoices from noreply@zoom.us. Match the date and amount with your statement.
4. Check Linked Accounts
If your Zoom account is part of a team or organization, confirm whether another user made the purchase.
5. Still Not Sure? Contact Zoom Support
Visit Zoom Billing Support and open a Billing Inquiry ticket with your transaction details.
What to Do If You Don’t Recognize the Charge
If you suspect the charge is fraudulent or unauthorized, act quickly:
- Report to Zoom
- Submit a ticket at Zoom Trust & Safety.
- Include: amount, date, last 4 digits of your card, and a screenshot of your statement.
- Contact Your Bank or Card Issuer
- Request to dispute the charge.
- Your bank can issue a temporary credit while investigating.
- Change Your Zoom Account Password
- Enable Two-Factor Authentication (2FA) for added security.
- Remove old or unused cards from your Zoom billing page.
- Monitor Your Statements
- Check the next few cycles to ensure no new unauthorized activity appears.
Typical Zoom Subscription Charges
| Zoom Plan | Billing Type | Approx. Cost |
|---|---|---|
| Zoom Pro | Monthly | $14.99 / month |
| Zoom Business | Monthly | $19.99 / month |
| Zoom Enterprise | Annual | Custom pricing |
| Zoom Webinar Add-on | Monthly | $40–$79 (depends on attendee limit) |
(Prices may vary by location and taxes.)
How to Cancel or Stop Future Zoom.us Charges
If you verified the charge and wish to cancel your plan, here’s how:
Step 1: Sign In
Go to zoom.us/signin and open your profile.
Step 2: Navigate to Billing
Head to Account Management → Billing → Current Plans.
Step 3: Cancel the Plan
Click Cancel Plan beside your active subscription. You’ll see the date when your plan will end.
Step 4: Request a Refund (Optional)
Submit a Billing Request Form explaining the reason for cancellation.
Zoom’s team reviews refunds case-by-case based on your subscription type and renewal timing.
Tips to Avoid Future Zoom Billing Surprises
- Set calendar reminders for upcoming renewal dates.
- Turn on bank alerts for instant transaction notifications.
- Review saved cards under Zoom’s billing section every quarter.
- Use 2FA login protection to prevent unauthorized account access.
- Keep business and personal cards separate for online subscriptions.
Sample Message to Zoom Billing Support
Subject: Unrecognized Zoom.us Charge on Credit Card
Hello Zoom Billing Team,
I noticed a charge from ZOOM.US for $[amount] on [date]. I do not recognize this transaction and would like to verify its source. My Zoom account email is [your@email.com], and the last 4 digits of my card are [XXXX]. Please provide the related invoice and refund instructions if applicable.
Thank you,
[Your Full Name]
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Frequently Asked Questions (FAQ)
1. Is “ZOOM.US” a legitimate company?
Yes. “ZOOM.US” is the official billing name of Zoom Video Communications, Inc., a publicly traded U.S.-based company.
2. Why was my backup credit card charged?
If your primary card fails, Zoom’s terms allow charging your backup payment method to prevent service interruption.
3. I canceled Zoom but still got charged. What should I do?
Double-check your cancellation date. If your renewal occurred before cancellation processed, contact Zoom Billing for a refund review.
4. Can someone else use my card to buy a Zoom plan?
Yes — if your card details are stored in another user’s Zoom account or compromised online. Immediately report the issue to both Zoom and your bank.
5. How long does a refund or dispute take?
Zoom responses typically take 1–3 business days. Banks may take 1–2 billing cycles (30–60 days) to resolve chargeback claims.
Final Thoughts
A “Zoom.us” charge on your credit card isn’t always a red flag — it’s often a renewal or add-on tied to your Zoom account. But if you don’t recognize it, don’t ignore it. Verify your Zoom invoices, check your email, and if necessary, dispute the charge through Zoom and your card issuer immediately. Keeping an eye on renewals and using strong account security helps you avoid surprises and stay in control of your credit card charges.
Emma Rose is a U.S.-based personal finance writer and a regular contributor at Cardix.us. She focuses on topics like credit cards, credit scores, and everyday money management. Emma’s writing makes complex financial concepts simple and practical, helping readers make smarter credit and spending decisions with confidence.
