A Shipment Protect charge on credit card can be confusing if you do not remember signing up for it. In most cases, it is linked to a recurring package-protection membership operated by Asurifi, not a standard shipping fee. ShipmentProtect currently lists the membership at $29 per month, billed about every 30 days.
What Is a ShipmentProtect Charge?
ShipmentProtect is a membership service designed to help customers resolve eligible online-order problems involving lost, stolen, or damaged packages. The company says it can work with merchants, shipping companies, or insurers to seek a replacement or reimbursement.
ShipmentProtect also states that its program is not traditional insurance. Instead, it is a service with specific benefits, eligibility requirements, limits, and exclusions. If you see “ShipmentProtect” on your statement, the transaction is generally associated with this membership.
How Much Does ShipmentProtect Charge?
The current official signup page lists ShipmentProtect at $29 per month, with charges occurring approximately every 30 days. The company says the charge appears as “ShipmentProtect” on monthly statements.
If the membership remains active for 12 months at that rate, the total would be about $348. However, always compare the exact amount and date on your statement with your enrollment information because offers and billing terms can vary.
Why Did I Get a ShipmentProtect Charge?
There are several possible explanations:
You Enrolled During an Online Checkout
ShipmentProtect may be offered when completing an online purchase. If you accept the package-protection offer and agree to the terms, a membership can be created.
Some consumers later report that they did not realize the offer created a recurring subscription. ShipmentProtect, however, says customers agree to the membership during enrollment and that recurring billing is disclosed.
A Free Trial Ended
Some enrollment offers may include a free trial. BBB records contain company responses describing five-day free trials that converted to paid memberships when customers did not cancel during the trial.
You Thought It Was a One-Time Protection Fee
You may have believed you were paying for protection on one order rather than joining a monthly membership. If the same $29 charge appears repeatedly, check whether an active ShipmentProtect membership exists.
Someone Else Used Your Payment Method
A spouse, family member, or authorized user may have accepted the offer during an online purchase. Therefore, an unfamiliar charge does not automatically mean your card was stolen.
Is a $29 ShipmentProtect Charge Always a Real Charge?
Not necessarily.
Check whether the transaction is pending or posted. A pending amount can sometimes be a temporary authorization used to verify the payment method rather than a completed subscription payment. Your card issuer controls when an authorization hold is released.
If the $29 transaction becomes a posted charge or appears repeatedly, check your membership and enrollment details.
Why Don’t I Remember Signing Up?
This is a common consumer concern. BBB complaints include people who say they did not realize they had enrolled or thought package protection was free or one-time. Some report discovering recurring $29 charges months later.
ShipmentProtect’s position is different: it says membership enrollment occurs through the checkout process and that recurring billing is disclosed.
The safest conclusion is that some consumers may not have understood the recurring membership, but that does not establish that every enrollment was unauthorized.
Is ShipmentProtect a Scam?
ShipmentProtect appears to be a legitimate package-protection membership service, but it has received numerous complaints about unexpected or poorly understood recurring charges.
At the time of writing, BBB lists 235 complaints in the last three years, including 72 categorized as Billing Issues. BBB complaints also show cases where ShipmentProtect canceled memberships and issued refunds.
Trustpilot shows a largely positive overall rating, while its review summary also mentions complaints about unexpected charges and pricing.
So it would be inaccurate to automatically call every ShipmentProtect charge a scam. An unfamiliar charge should instead be investigated.
What Does ShipmentProtect Protect?
The service is intended to help with eligible online purchases that are lost, stolen, or damaged. ShipmentProtect may seek a replacement or reimbursement from the merchant, carrier, or insurer.
Not every purchase is necessarily covered. The Benefits Plan contains eligibility rules, exclusions, and limitations.
The program also describes a $500 service guarantee, but this is not an automatic $500 payment for every lost package. It is subject to the applicable terms and requirements.
How to Find Out Where the Charge Came From
If you do not recognize the transaction:
- Check whether it is pending or posted.
- Search your email for ShipmentProtect, Asurifi, Package Protection, Shipping Protection, or $29.
- Review recent online purchases and checkout receipts.
- Check whether another authorized user made the purchase.
- Log in to your ShipmentProtect account and review your membership.
How to Cancel ShipmentProtect
You can cancel through the Membership section of your ShipmentProtect account. The company also lists 866-506-3587 and support@shipmentprotect.com for cancellation assistance.
ShipmentProtect Official Login
After canceling, save your confirmation and check your next statement for additional renewals.
Can You Get a Refund?
You can request a refund, but it is not necessarily automatic. Current terms say qualifying refund requests should generally be made within three months from cancellation, with limited additional discretion described in the terms.
If you believe the charge was genuinely unauthorized, contact your credit-card issuer and ask about its dispute process.
Frequently Asked Questions
What is a ShipmentProtect charge?
It is generally a recurring package-protection membership charge from Asurifi.
Why did ShipmentProtect charge me $29?
It is typically the monthly membership fee after enrollment or an applicable trial.
Is ShipmentProtect a scam?
No proven scam; it is a real service with complaints about recurring billing.
How do I cancel ShipmentProtect?
Cancel through your account’s Membership section or contact ShipmentProtect support.
Bottom Line
A Shipment Protect charge on credit card is generally a recurring package-protection membership from Asurifi, currently advertised at $29 per month. It may originate from an online checkout or trial, which can explain why some consumers do not immediately recognize the charge.
If you do not recognize the transaction, check your purchases and email, review your membership, and cancel it if necessary. Request a refund when appropriate, and contact your card issuer if you believe the charge was truly unauthorized.
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Emma Rose is a U.S.-based personal finance writer and a regular contributor at Cardix.us. She focuses on topics like credit cards, credit scores, and everyday money management. Emma’s writing makes complex financial concepts simple and practical, helping readers make smarter credit and spending decisions with confidence.
